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Ask Oskar

FAQs and Queries You Might Have

Does Go cover trekking as an activity?

Amendments

Can I make changes to my policy?

Can I increase my policy level of cover?

Can I change the start or end date of my policy?

Can I get a refund if I cancel my policy?

Claims

How long will it take to process a claim?

How do I submit a claim?

What should I do if I get sick while travelling overseas?

Who can I contact while overseas?

How can I check the status of my travel insurance claim?

What happens if my luggage is delayed?

Does my insurance policy provide coverage for lost, damaged, or stolen property?

Lost your Passport while overseas?

Can I wait until I return home from my trip to submit a claim?

My claim is approved. How long before I receive the settlement amount?

What to do if You have a complaint?

Will I need to pay an additional premium if my trip is delayed beyond the policy's expiration date?

Can I claim for kennel and cattery services because my travel plans home were delayed?

What is an Excess?

Can someone act on my behalf for my ongoing claim?

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Policy Coverage

Is cover available if an incident occurs while under the influence of alcohol?

Will you cover me whilst riding a motorcycle or scooter overseas?

What amounts are covered per person?

What does a Go Insurance policy cover?

Single Trip Policy versus Annual Multi-Trip Insurance Policy

What sport and leisure activities are covered?

Do you cover quad biking?

How long is the Cooling Off Period?

Do you cover Covid-19?

How old is a dependent child?

Can I change my policy excess?

Will you cover me for a one-way trip?

Will you cover me if I intend to travel for longer than 12 months?

How many children can travel accompanied on a Go policy?

Does Go offer cover for cruising?

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Quotes

How can I obtain a quote?

How can I pay for my policy?

Medical Coverage

Do you cover Pre-Existing Medical Conditions?

What is a Pre-Existing Medical Condition?

What Pre-Existing Medical Conditions are automatically covered?

Agent Support

I am a Travel Agent/Broker - who can I contact?

Contact Information

How can I contact Go?

Who can I contact in the event of an Emergency while travelling?