What to do if You have a complaint?

Our dispute resolution process is outlined in the Product Disclosure Statement (PDS) / Policy Wording.

If you have any concerns or wish to make a complaint regarding this policy or our services, please let us know.

We will attempt to resolve your concerns in accordance with our Internal Dispute Resolution procedure. Please contact Go Insurance as the first step:

Please refer to our Product Disclosure Statement (PDS) / Policy Wording.

Product Disclosure Statement (PDS) for Australian residents 

Policy Wordings for New Zealand residents

Australia

Email: customerrelations@goinsurance.com.au
Within Australia: 1300 819 888 or 07 3481 9888

Outside of Australia: +61 7 3481 9888

Post: PO Box 5964, Brendale Qld 4500

New Zealand

Customer service: customerrelationsnz@goinsurance.co.nz

Within New Zealand: 0800 082 647 or 9 886 8484

Outside of New Zealand: +64 9 886 8484

Post: PO Box 5964, Brendale Qld 4500 Australia

We will acknowledge receipt of your complaint within one business day and will strive to resolve it to your satisfaction within 10 business days.