Can I wait until I return home from my trip to submit a claim?

You just need to notify us.

You must advise Us of any possible claim as soon as reasonably practical and within one (1) calendar month of Your return to Your Normal Country of Residence.

Claims can be submitted either during or after travel.

To download the Claim Form and the Required Documents Checklist , visit our website. Alternatively, you can contact our Assistance Team or the Go Insurance Claims Team to request the necessary documentation for lodging a claim.

Emergency Assistance Contact Details

Australia

Outside of Australia: +61 7 3481 9880

Within Australia: 07 3481 9880

Alternative Number: +64 9356 2741

Email: sos@goinsurance.com.au

New Zealand

Outside of New Zealand: +64 918 2505

Within New Zealand: 9 918 2505

Email: sosnz@goinsurance.co.nz

On return to Your Normal Country of Residence please contact:

Australia