How can I check the status of my travel insurance claim?

Contact our Go Insurance Claims Team.

Our Claims Team will keep you updated on the progress of your claim.

In accordance with the General Insurance Code of Practice / Fair Insurance Code of Practice, we will contact you every 10 business days to provide an update on your claim's status.

We will also notify you once your claim has been accepted under your policy.

For more information or specific inquiries, you can reach out to us at:

Australia

Claims: claims@goinsurance.com.au
Within Australia: 1300 819 888 or 07 3481 9888

Outside of Australia: +61 7 3481 9888

New Zealand

Claims: claimsnz@goinsurance.co.nz
Within New Zealand: 0800 082 647 or 9 886 8484

Outside of New Zealand: +64 9 886 8484