Can someone act on my behalf for my ongoing claim?

Yes, You can authorise someone on your behalf.

You need to provide us with written authorisation from your personal email. The authorisation must include a statement that you are authorising someone to act on your behalf and must include their name, email address, and phone number for us to contact your nominated person.

Alternatively, this can be done via a recorded phone call where the same information will be provided.

Please see the sample template below to assist in establishing an authorised contact.

Sample Template:

I, [Your Full Name], hereby authorise [Authorised Person's Full Name] to act on my behalf regarding my ongoing claim [Claim Number] with Go Insurance.

Authorised Person’s Contact Information:

Full Name: [Authorised Person's Full Name]
Email Address: [Authorised Person's Email Address]
Phone Number: [Authorised Person's Phone Number]

If you require further assistance, please contact our Claims Department.

Australia

Claims: claims@goinsurance.com.au
Within Australia: 1300 819 888 or 07 3481 9888

Outside of Australia: +61 7 3481 9888

New Zealand

Claims: claimsnz@goinsurance.co.nz

Within New Zealand: 0800 082 647 or 9 886 8484

Outside of New Zealand: +64 9 886 8484