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You can increase your cover to a higher tier by completing the Request a Change to my Policy form.
Yes, you can increase your cover to a higher tier (such as Go Plus and Go Elite) prior to departure only. We kindly ask you complete the Request a Change to my Policy Form, which can be found on our website. The links are also below for your convenience.
Please ensure you provide all the details necessary for us confirm the change, including your Policy Reference Number, your name, the level of cover you wish to obtain and if there have been any changes to your travel plans or details as noted on your existing Certificate of insurance.
If your policy is still within Cooling-off period, it may be best to cancel your policy and obtain a new quote and issue a new policy.
Please allow up to 2 business days for our team to send you a quote for the additional premium required to increase your level of cover on your existing policy.
If you are seeking to make several changes to your policy, please contact our Customer Service team directly to confirm the best option to meet your specific needs.
Australia
Customer service: info@goinsurance.com.au
Sales: sales@goinsurance.com.au
Claims: claims@goinsurance.com.au
Within Australia: 1300 819 888 or 07 3481 9888
Outside of Australia: +61 7 3481 9888
New Zealand
Customer service: infonz@goinsurance.co.nz
Sales: salesnz@goinsurance.co.nz
Claims: claimsnz@goinsurance.co.nz
Within New Zealand: 0800 082 647 or 9 886 8484
Outside of New Zealand: +64 9 886 8484