How do I submit a claim?

Follow the steps outlined below to submit a claim.

Step 1

To submit a claim, you must first read the Required Documents Checklist which outlines the documentation we will require to assess your claim. Please ensure you send all necessary information – this will ensure fast claims processing.

Download and complete a Claim Form here.

Please note: All claims must be notified to our office within 30 days of your policy expiry or return to Australia/New Zealand, whichever is the earlier.

Step 2

Email your completed claim form and all original supporting documentation to:

Australian Policies to claims@goinsurance.com.au

New Zealand Policies to claimsnz@goinsurance.co.nz

Alternatively, you can email your claim submission to:

Step 3

When your claim submission is received at our office, we will send you an email within one business day to let you know it has arrived.

We will then assess your claim within ten business days as per the General Insurance Code of Practice / Fair Insurance Code of Practice. If we require further information or documentation from you, we will request this within ten business days. Ensure you enclose all relevant supporting documents with your claim form that will help us to process your claim faster.

For more information, please visit the claims page on our website.

Australian Policies

New Zealand Policies