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You can request a date change by completing the Policy Extension Request Form.
You can request a date change by completing the Request Policy Extension Form, which can be found on our website. This links are also below for your convenience.
If you want to change your travel dates and extend your policy, please note that acceptance is at our discretion. If We agree to extend Your policy, You may be required to pay additional premium.
You can generally extend Your policy if You meet the following criteria:
• Your current policy has not ended;
• You are still within the age limits of the policy;
• You are still eligible for cover and there have been no changes to Your medical status since the date of purchase;
• You do not intend to lodge a claim against the policy; and
• Your policy period (from the date of purchase) will not
exceed 18 months in total.
If You are unable to meet the criteria above, You may be able to purchase a new policy to cover the additional travel days.
We cannot extend a policy that has already lapsed. If Your policy has lapsed, You will need to purchase a new one.
Please keep in mind that waiting periods may apply if You are already travelling and need to purchase a new policy.
Please allow 1-2 business days for our team to send you a quote for the amended cover.
You will have the opportunity to confirm if you would like to proceed with the extension of cover.
Australia
Customer service: info@goinsurance.com.au
Sales: sales@goinsurance.com.au
Claims: claims@goinsurance.com.au
Within Australia: 1300 819 888 or 07 3481 9888
Outside of Australia: +61 7 3481 9888
New Zealand
Customer service: infonz@goinsurance.co.nz
Sales: salesnz@goinsurance.co.nz
Claims: claimsnz@goinsurance.co.nz
Within New Zealand: 0800 082 647 or 9 886 8484
Outside of New Zealand: +64 9 886 8484